Hinduja Global (MNC) - Kolkata

Last updated:

03/05/2013

Job type:

Full time

Position type:

Permanent

Vacancies:

1

Minimum experience:

One year

Minimum education:

MBA/PGDM

Category:

Jobs in HR / Recruitment

Job Description

(a) Big Picture Perspective:
• Is able to understand the impact of individual performance to
meet / improve own targets
(b) Business Acumen:
• Demonstrates basic knowledge and ability to use various
applications / tools related to the function / engagement
• At an individual level complies with do's & dont's of policies,
procedures& regulation as applicable to the engagement /
function
• Is aware of metric applicable to the role
• Has the knowledge of policies, procedures and regulatory
compliance and can guide employees appropriately
Drive Results
(a) Planning & Organizing:
• Will work to achieve towards a conducive environment for
employee satisfaction ensuring discipline and hygiene is
maintained at workplace.
• Proactively Connecting with employees to control attrition
• Partner with Recruitment as a New Joiners SPOC in Hawk &
Induction
•
Partner with C&B for Performance Management Process Co-
ordination (Confirmation, Anniversary, Annual Appraisals), Bank
Account formalities, IJP/Transfer Letters of stakeholders.

(b) Directing & Monitoring
• NA
(c) Accountability
• Acquiring knowledge & skills of related areas of the process
• Grievances Handling through Skip Level Meetings/Floor
Walks/one-on-ones.
• Conducting Employee Fun activities/ Sports &Games Activities;
Preparation/Sending Birthday Mailers.
• Exit Process Co-ordination (Activity Handover, Exit Interview,
Clearance formalities).
• ER Process Manual adherence (IJP, Transfers, Skip Level
Meetings, Performance Appraisal, Grievances Handling, Exits).
• ER Metrics (IJP, Employee Engagement, Skip Level, Performance
Appraisal, PIP, Exit Analysis)
• Make effective call backs for no show employees
• Maintaining & updating ER trackers
Partner with Customers
a) Relationship Building
• Ensure employees are satisfied while interacting with the ER
team member & they are given quick resolutions
• Escalate Pending Issues of employees to supervisor /
appropriate function
• Co-ordination with other departments
• Be Polite with all employees
b) Passion for excellence
• Floor co-ordination for more employee connectivity and thus
early warning on attrition
• HR Touch point (Attendance, Letters, Salary issues, Grievances,
Performance Appraisals, IJP, Transfers)
• High level of integrity
• Ensure Customers Account Information is not compromised
• Zero Fatal Error (FE)
Lead People
a) Managing Self
• Understand the company policies and adhere to it diligently,
basic professional standards and established procedures,
policies before taking action and taking decisions.
• Adhere to attendance and punctuality norms
• Assumes responsibility for work activities and coordinating
efforts

b) Inspiring others / Managing teams
• Mentor & coach new members of the team based on
requirement
• Interpersonal relationship at work with peers, supervisors and
should not have any recorded instance of misconduct.
Desired Knowledge, skills and
abilities
• Possess basic knowledge of HR function
• Good reasoning and analytical skills
•Able to communicate fluently in the language required for the
function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the employee requirement well
• Excel and Power point

Apply